Night Customer Service Associate
Company: Fortune Fish & Gourmet
Location: Bensenville
Posted on: May 9, 2024
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Job Description:
Summary of Position:The Customer Service associate will support
the company's mission of providing outstanding service to our
customers and drivers. This will be achieved by courteously
receiving incoming calls from customers, entering orders, and
working with other Fortune employees to satisfy customer needs. The
Customer Service associate will communicate with both dispatch and
drivers to ensure maximum customer service. This is a second shift
position with starting time from 4 pm to 12:30 am.Duties &
Responsibilities --Provide excellent and courteous customer service
by receiving calls and understanding customer requirements and
needs. This will include correctly capturing customer requests in
the company's ERP system - Sea soft.Learn and maintain high levels
of product knowledge to properly service customers.Develop and
maintain professional relations with customer to grow
relationships.Working as an advisor, inform customer of items not
ordered or out of stock per regular ordering process. Offer
appropriate alternatives that meet customer needs.Ensure accuracy
of customer information and ensure data entry into company ERP is
correct.Partner with Drivers and Outside Sales to ensure customer
requirements are met in a timely fashion.Perform other duties as
required by the VP of Sales.AVAILABLE TO WORK SUNDAYSMinimum
Requirements:----Experience: Demonstrated phone-based customer
service. Knowledge of seafood preferred, but not required. Full
training is availableEducation: High School diploma or
equivalent.Work Ethic: Demonstrated desire to work in an exciting
fast-paced environment.Communications: Have highly developed
English verbal communication skills.Technical: High proficiency in
using personal computer and Microsoft Office Suite, including high
internet fluency. ERP experience a plus.Any combination of the
above criteria will also be considered.Fortune Fish & Gourmet is an
equal opportunity employer.Sunday thru Friday( Saturday off an a
day during the week)4:00 pm to 12:30 am--
Keywords: Fortune Fish & Gourmet, Des Plaines , Night Customer Service Associate, Hospitality & Tourism , Bensenville, Illinois
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