Engagement Sr Manager/Director, AI Practice
Company: Salesforce, Inc.
Location: Chicago
Posted on: October 9, 2024
Job Description:
Engagement Sr Manager/Director, AI PracticeRemote Type: Office -
FlexibleLocations: Illinois - Chicago, Georgia - Atlanta, Indiana -
Indianapolis, US, RemoteTime Type: Full timePosted on: Posted 4
Days AgoJob Requisition ID: JR266395To get the best candidate
experience, please consider applying for a maximum of 3 roles
within 12 months to ensure you are not duplicating efforts.About
SalesforceWe're Salesforce, the Customer Company, inspiring the
future of business with AI + Data + CRM. Leading with our core
values, we help companies across every industry blaze new trails
and connect with customers in a whole new way. If you believe in
business as the greatest platform for change and in companies doing
well and doing good - you've come to the right place.The Engagement
Senior Manager/Director, AI Practice plays a critical role in
setting customers up for success by prescriptively crafting and
owning the execution of large and ground-breaking projects with our
most strategic customers. This person serves as a trusted advisor
to Salesforce customers, providing direction to Sales &
Professional Services teams, ensuring alliances across each
customer's projects, and ensuring the highest levels of happiness
from our customers.Responsibilities:
- Align closely with Account and Services Sales teams to own
pre-sales activities such as scoping, solutioning, SOW development
and project staffing.
- Lead the development of client-specific implementation
proposals, SOWs, staffing plans, engaging with SMEs across the
organization to gain consensus on an acceptable proposal for AI,
Automation & Data Strategy.
- Provide the Professional Services team with Subject Matter
Expertise related to the proposed solution and client needs in
order to ensure successful project delivery for AI, Automation &
Data Strategy.
- Where appropriate and required for Customer Success, provide
direct oversight to the project team during the full lifecycle of
the engagement, acting as the escalation point for both the
customer and Salesforce delivery teams.
- Ensure that engagements conclude with fully satisfied clients
that are willing to be references for new potential clients.
- Manage multiple strategic clients simultaneously.
- Proactively mitigate and manage critical escalations and
at-risk accounts; communicate effectively and appropriately with
internal and external leaders and executives.
- Travel 25-50% (depends on geography and account
distribution).Your impact:
- Enable successful outcomes for Salesforce customers and help
them realize value from the Salesforce AI solutions.
- Influence AI professional services business growth.
- Drive professional services expansion by positioning creative
solutions.
- Regularly interact with executives and/or major customers.
Interactions frequently involve special skills, such as negotiating
with customers or management or attempting to influence senior
level leaders regarding matters of significance to the
organization.
- Work on complex issues where analysis of situations or data
requires an in-depth knowledge of the company.Required
Qualifications & Skills:
- 10+ years consistent track record delivering consulting
services, including team leadership and active involvement in
selling professional services.
- 5+ years operating in a pre-sales environment, crafting and
scoping large and sophisticated implementation projects.
- 5+ years of enterprise-level project or program management
experience.
- Validated technical and/or functional proficiency, and ability
to engage with architects or SMEs into pre-sales activities.
- Very strong written and verbal communication skills,
executive-level presence and experience in a client advisory
role.
- Proven track record to influence an audience, facilitate
solutions and lead discussions such as implementation methodology,
road mapping, Enterprise Transformation strategy, and
executive-level requirement gathering sessions.
- Excellent analytical & problem solving skills.
- BA/BS or equivalent; MBA is a plus.If you require assistance
due to a disability applying for open positions please submit a
request via this Accommodations Request Form.At Salesforce we
believe that the business of business is to improve the state of
our world. Each of us has a responsibility to drive Equality in our
communities and workplaces. We are committed to creating a
workforce that reflects society through inclusive programs and
initiatives such as equal pay, employee resource groups, inclusive
benefits, and more.Salesforce is an Equal Employment Opportunity
and Affirmative Action Employer. Qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender perception or identity,
national origin, age, marital status, protected veteran status, or
disability status.
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Keywords: Salesforce, Inc., Des Plaines , Engagement Sr Manager/Director, AI Practice, Executive , Chicago, Illinois
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