Customer Success Account Manager
Company: VirtualVocations
Location: South Bend
Posted on: October 19, 2024
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Job Description:
A company is looking for a Customer Success Account Manager
(CSAM) to act as a delivery leader and strategic partner to
customers.
Key Responsibilities
Build and maintain relationships with key customer stakeholders to
ensure successful solution delivery
Lead strategic execution of customer programs and manage
stakeholder expectations to achieve agreed-upon outcomes
Identify opportunities for growth and optimize usage of IntelePeer
offerings to drive customer success
Required Qualifications
Bachelor's Degree in Business, Sociology, Psychology, Computer
Science, or related field
4+ years of experience in customer success, solution delivery, or
customer-facing consulting
Experience with AI platforms and IVA delivery
5+ years of relevant work experience within the customer industry
is preferred
Project Management certification is preferred
Keywords: VirtualVocations, Des Plaines , Customer Success Account Manager, Executive , South Bend, Illinois
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