Retail Associate Manager
Company: T-Mobile
Location: Schaumburg
Posted on: November 1, 2024
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Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures
that employees get the same big love we give our customers. All
team members receive a competitive base salary and compensation
package - this is Total Rewards. Employees enjoy multiple
wealth-building opportunities through our annual stock grant,
employee stock purchase plan, 401(k), and access to free,
year-round money coaches. That's how we're UNSTOPPABLE for our
employees!Job Overview
The Retail Associate Manager works in partnership with the Store
Manager to lead and develop the store team in order to deliver
T-Mobile's aspirations of earning a place in our customer's hearts
and Mobile Expert success.Job Responsibilities:
* Responsible for infusing every store's Mobile Experts with a
passion for T-Mobile's Manifesto by thoroughly orienting and
grounding them to a standard of Loving Our Customers.
* Ensure that every need the customer has when coming into the
store is met and that employees' build the customer's confidence by
making their experience comfortable, simple and by solving the
whole problem.
* Complete observations of Mobile Experts' interactions with
customers, including feedback, to be used in development, training
& coaching conversations.
* Effectively manage customer wait time. Keep current on products,
services and promotions.
* Lead by example, staying up to date on the latest products,
services, training and leadership best practices to remain an
expert resource to the team. Interact directly with Mobile Experts
to ensure they meet and/or exceed defined, monthly success
measurements completing assigned training on time.
* Assist in maintaining the quality of the overall store
environment and adhere to national plan-o-gram standards. Use
visual displays and interactive devices effectively. Keep visual
displays and devices current. Assist in the execution of Retail
Methods & Procedures.
* Ensure team knowledge of store systems. Ensure that teams are
knowledgeable about corporate and store communications. Deliver
financial results based on key performance indicators. Identify
ways to manage and control store expenses. Manage discounting and
credits.
Education:
* Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Total Target Cash Pay Range: $53,200 - $96,000, inclusive of target
incentivesBase Pay Range: $39,900 - $72,000The pay range above is
the general base pay range for a successful candidate in this role.
The successful candidate's actual pay will be based on various
factors, such as work location, qualifications, and experience, so
the actual starting pay will vary within this range. To find the
pay range for this role based on hiring location,
https://paylookup.t-mobile.com/paylookup?reqID=REQ295625¶dox=1At
T-Mobile, employees in regular, non-temporary Retail and Business
Sales roles are eligible for monthly or quarterly sales incentives.
At T-Mobile, our benefits exemplify the spirit of One Team,
Together! A big part of how we care for one another is working to
ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when
eligible. We cover all of the bases, offering medical, dental and
vision insurance, a flexible spending account, 401(k), employee
stock grants, employee stock purchase plan, paid time off and up to
12 paid holidays - which total about 4 weeks for new full-time
employees and about 2.5 weeks for new part-time employees annually
- paid parental and family leave, family building benefits, back-up
care, enhanced family support, childcare subsidy, tuition
assistance, college coaching, short- and long-term disability,
voluntary AD&D coverage, voluntary accident coverage, voluntary
life insurance, voluntary disability insurance, and voluntary
long-term care insurance. We don't stop there - eligible employees
can also receive mobile service & home internet discounts, pet
insurance, and access to commuter and transit programs! To learn
about T-Mobile's amazing benefits, check out .Never stop growing!As
part of the T-Mobile team, you know the Un-carrier doesn't have a
corporate ladder-it's more like a jungle gym of possibilities! We
love helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward. By applying for this career opportunity, you're living our
values while investing in your career growth-and we applaud it.
You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity
Employer. All decisions concerning the employment relationship will
be made without regard to age, race, ethnicity, color, religion,
creed, sex, sexual orientation, gender identity or expression,
national origin, religious affiliation, marital status, citizenship
status, veteran status, the presence of any physical or mental
disability, or any other status or characteristic protected by
federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Des Plaines , Retail Associate Manager, Executive , Schaumburg, Illinois
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