RESTAURANT MANAGER
Company: Dunkin'
Location: Buffalo Grove
Posted on: September 30, 2024
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Job Description:
We are looking for a Restaurant Manager to help manage our
Dunkin' Team!A Restaurant Manager is responsible for providing
strong, positive leadership to his/her team to deliver great and
friendly guest experiences, operational excellence and for helping
to build profitable top line sales. They are responsible for the
overall operation of the restaurant according to Dunkin' Donuts
standards, franchisee standards and in compliance with all
applicable laws.Responsibilities:Team Environment:Hire, train and
develop their employeesCommunicate job expectations to their
employeesPlan, monitor, appraise and review their employees' job
performanceProvide coaching and feedback; disciplines when
appropriateOperational Excellence:Create and maintain a guest first
culture in the restaurantEnsure all shifts are appropriately
staffed to achieve guest service goalsMaintain safe, secure, and
healthy environment by following and enforcing safety, food safety,
and sanitation guidelines; comply with all applicable lawsEnsure
Brand standards and systems are executedPrepare and complete action
plans; implement production, productivity, quality and guest
service standardsComplete audits and implement plans to drive
system improvementsProfitability:Control costs to help maximize
profitabilityExecute all in-restaurant marketing promotions in a
timely mannerExecute new product roll-outs including team training,
marketing and samplingSet sales goals and track resultsSkills and
Qualifications:Fluent in EnglishMath and financial
managementRestaurant, retail, or supervisory experienceAt least 18
years of age (where applicable)High School diploma, or
equivalentCompetencies:Great Focus:Understands and exceeds guest
expectations, needs and requirementsDevelops and maintains
guestDisplays a sense of urgency with guestsSeeks ways to improve
guest satisfaction; asks questions, commits to
follow-throughResolves guest concerns by following Brand
recommended guest recovery processPassion for:Sets and maintains
high standards for self and others, acts as a role
modelConsistently meets or exceeds goalsContributes to the overall
team performance; understands how his/her role relates to
othersSets, prioritizes and maintains focus on important goalsReads
and interprets reports to establish goals and deliver resultsSeeks
ideas and best practices from other individuals, teams, and
networks and applies this knowledge to achieve resultsProblem
Solving and Decision Making:Identifies and resolves issues and
problemsUses information at hand to make decisions and solve
problems; includes others when necessaryIdentifies root cause of a
problem and implements a solution to prevent from occurringEmpowers
others to make decisions and resolve issuesInterpersonal
Relationships & Influence:Develops and maintains relationships with
teamOperates with integrity; demonstrates honesty, treats others
with respect, keeps commitmentsEncourages collaborationLeads
others; negotiates and takes effective actionBuilding Effective
TeamsIdentifies and communicates team goalsMonitors progress,
measures results and holds others accountableCreates strong morale
and engagement within the teamAccepts responsibilities for personal
and team commitmentsRecognizes and rewards employee's strengths,
accomplishments and developmentListens to others, seeks mutual
understanding and welcomes sharing of information, ideas and
resourcesConflict ManagementSeeks to understand conflict through
active listeningRecognizes conflicts as an opportunity to learn and
improveResolves situations using facts involved, ensuring
consistency with policies and proceduresEscalates issues as
appropriateDeveloping Direct Reports and OthersWorks
collaboratively with employees to create individual development
plans to strengthen employee's knowledge and skillsRegularly
discusses progress towards goals, reviews performance and adjusts
development plans accordinglyProvides challenging assignments for
the purpose of developing othersUses coaching and feedback
opportunities to improve performanceIdentifies training needs and
supports resources for development opportunitiesBusiness and
Financial AcumenUnderstands guest and competition; translates and
applies own expertise to address business opportunitiesApproaches
situations with an innovative mind and looks beyond the obvious to
deliver solutions and implement changeHas a working knowledge of
profit and loss and other key financial measurements in order to
identify business trends, make adjustments accordingly and set
goalsUnderstands, analyzes and communicates the key
performance/profit levers and manages to these measuresCompany
IntroductionFounded in 1950, Dunkin' is America's favorite all-day,
everyday stop for coffee and baked goods. Dunkin' is a market
leader in the hot regular/decaf/flavored coffee, iced
regular/decaf/flavored coffee, donut, bagel and muffin categories.
Dunkin' has earned a No. 1 ranking for customer loyalty in the
coffee category by Brand Keys for 14 years running. The company has
more than 13,100 restaurants in 41 countries worldwide. Based in
Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc.
family of companies.
Keywords: Dunkin', Des Plaines , RESTAURANT MANAGER, Hospitality & Tourism , Buffalo Grove, Illinois
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