Cyber Crime Senior Specialist - Digital Brand Protection External Phone Channel
Company: Disability Solutions
Location: Chicago
Posted on: October 26, 2024
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Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:This job is responsible for
leading the reduction of cyber crime risk to customers and clients
through innovation, identification, and disruption to protect the
bank's digital brand and deliver targeted education and awareness.
Key responsibilities include making cyber crime harder and less
profitable, driving industry and government collaboration, and
increasing resiliency to cyber crimes in clients and
customers.Position SummaryThis role will be part of the Cyber Crime
Threat Evaluation team and will be responsible for the creation of
centralized governance, operations, reporting and tracking of
inbound and outbound phone channel activity. In addition to
analyzing the wider phone abuse threat landscape, the role will
also lead collaboration across the enterprise to create
enterprise-wide phone policy for all lines of business. This role
will also implement technology and establish governance, controls
and processes to mitigate phone channel-based fraud impacting our
customers and clients to improving trust and reduce reputational
risk. Externally to the bank, the role will be the liaison with
telecommunications companies (e.g., ATT, Verizon), online voice
providers (e.g., Google Voice, TextNow), to drive forward the
bank's goals and efforts to mitigate and prevent phone and
voice-based threats. Qualifications:
Keywords: Disability Solutions, Des Plaines , Cyber Crime Senior Specialist - Digital Brand Protection External Phone Channel, IT / Software / Systems , Chicago, Illinois
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