Patient Service Representative - PRN/Registry
Company: Shirley Ryan AbilityLab
Location: Chicago
Posted on: October 19, 2024
Job Description:
By joining our team, you'll be part of our life-changing Mission
and Vision. You'll work in a truly inclusive environment where
diversity and equity are championed through words and actions.
You'll contribute to an innovative culture that is second to none,
one that embraces curiosity, discovery and compassion. You'll play
a role in something that's never been done before as we integrate
science and clinical care to help patients achieve better, faster
outcomes - as we Advance Human Ability, together.
Job Description SummaryThe Patient Services Representative greets
and responds to the needs of incoming patients and families. The
Patient Services Representative facilitates the flow of patient
volume including patient check-in, check-out, scheduling
appointments, and other Front Desk operations. The Patient Services
Representative collects patient demographic and insurance
information from patients. The Patient Services Representative will
consistently demonstrate support of the Shirley Ryan AbilityLab
statement of Vision, Mission and Core Values by striving for
excellence, contributing to the team efforts and showing respect
and compassion for patients and their families, fellow employees,
and all others with whom there is contact at or in the interest of
the institute.The Patient Services Representative will demonstrate
Shirley Ryan AbilityLab Core Attributes: Communication,
Accountability, Flexibility/Adaptability, Judgment/Problem Solving,
Customer Service and Core Values (Hope, Compassion, Discovery,
Collaboration, & Commitment to Excellence) while fulfilling job
duties.
Job DescriptionThe Patient Services Representative:
- Performs the daily operations of the clinic and Front Desk
duties including: answering inbound calls, placement of outbound
calls, monitoring of voicemail, scheduling initial and continuing
appointments, registration and monitoring outpatient schedule to
insure maximum capacity.
- Facilitates the check-in process including registration of
patients, verifying insurance information, collecting demographic
data, and checking registration forms for completeness and
accuracy.
- Identifies and resolves patient and family issues including
follow through to ensure resolution.
- Posts patient payments, issue receipts, and completes necessary
cash reports for daily and monthly accounting.
- Schedules patient follow-up appointments.
- Allocates patients into available time slots as dictated by the
clinician template and protocols.
- Scan and fax patient documents.
- Perform all other duties that may be assigned in the best
interest of the Shirley Ryan AbilityLab.Reporting
RelationshipsReports directly to the Business Support
ManagerKnowledge, Skills & Abilities Required
- High school diploma or equivalent. College or post-high school
technical training desired.
- Minimum 3 years of experience in a customer service
role/general office environment with gradually increasing
responsibility preferred
- Understanding of healthcare operations and the crucial role
this position plays for delivering world-class access.
- Understanding of basic guidelines related to health insurance,
including HMO's.
- Exceptional customer service, communication and interpersonal
skills necessary to interact on a daily basis with
internal/external customers in various circumstances.
- Effective communication skills focusing on consistent email
communication and follow up as well as relaying appropriate
information in a timely, comprehensive and accurate manner.
- Ability to solve problems diplomatically and efficiently.
- Demonstrate strong organizational skills, high level of
attention to detail, follow through and active listening.
- Proficiency in Microsoft applications: intermediate level
skills in the use of Outlook, Word, and Excel; basic level skills
in the use of PowerPoint.
- Application of a variety of a variety of moderately complex
computer PC software and office equipment (photocopier, printer,
fax machine, scanner, calculator, multi-line phone, etc.).Working
ConditionsNormal office environment with little or no exposure to
dust or extreme temperature.The above statements are intended to
describe the general nature and level of work being performed by
people assigned to this classification. They are not intended to be
construed as an exhaustive list of all responsibilities, duties and
skills required of personnel so classified.Equal Employment
Opportunity ShirleyRyan AbilityLab is an equal
opportunity/affirmative action employer. All qualified applicants
will receive consideration for employment without regard to sex,
gender identity, sexual orientation, race, color, religion,
national origin, disability, protected Veteran status, age, or any
other characteristic protected by law.
Keywords: Shirley Ryan AbilityLab, Des Plaines , Patient Service Representative - PRN/Registry, Sales , Chicago, Illinois
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