Contact Center Sales and Service Advisor - Phones - Remote, Hybrid, & HQ Options
Company: Delta Defense
Location: West Bend
Posted on: October 19, 2024
Job Description:
Job Category: Contact Center
Requisition Number: CONTA001705
West Bend, WI 53095, USA
Job DetailsDescription Are you ready for a career you can BELIEVE
in?
- Do you have a strong belief in the 2nd Amendment?
- Do you support the natural-born right to armed
self-defense?
- Do you believe in the mission of the U.S. Concealed Carry
Association (USCCA)? Delta Defense, LLC is the private company that
provides Marketing, Operations and Customer Service for the
USCCA.The USCCA helps responsible Americans avoid danger, save
lives, and keep their families safe. Learn more about the USCCA at
https://www.usconcealedcarry.com/ Elevate your career with us and
reap the rewards of your success!
- Starting salary $18.27 - $20.00/hour, based on experience
- Shift premium available based on days and hours worked
- Eligible for monthly incentives and annual company bonus
- 23 days of Personal Time Off, 8 company holidays, plus 1 paid
day of volunteer service annually
- Workplace flexibility - Headquarters, Remote work-from-home,
and Hybrid options
- A supportive environment that encourages personal growth,
professional development & advancement
- Personal protection, fitness, and home office reimbursement
program ($500 annually)
- Robust insurance coverage options: Medical, Dental, Vision,
HSA, FSA, Life, STD, LTD, & Pet insurance
- Complimentary USCCA Elite membership & store discountsPosition
Summary: Advisors provide a world-class experience for our members
who reach us by phone. Be part of a team primarily responsible for
receiving inbound contacts from USCCA members and prospects and for
making outbound calls to welcome and serve our members. Build deep
connections while helping others be the very best protectors of
self and family. If you want a job that can make a true difference
in someone's life, every day, then this role is for you! Join a
super fun team and excel in a role that's at the backbone of our
sales and service operations.You will engage in real conversations
that deepen trust between our members and the brand. This position
educates customers on the value of membership, executes sales that
meet their needs, and provides an unprecedented service experience.
You will play a vital role in needs-based selling by understanding
and responding to customer requirements and discussing product
options that enhance their membership value. This is not your
typical call center gig.Connect, inform, and assist with needs
ranging from updating account information, processing payments,
discussing and executing product and membership purchases, and
member retention efforts. This is your opportunity to perform in a
supportive team environment and use your unique talents to do
meaningful work at one of Newsweek's Top 100 America's Most Loved
Workplaces!Essential Duties & Responsibilities:
- Field customer calls, troubleshoot and resolve issues,
strengthen member relationships.
- Respond to customer inquiries with knowledgeable, well thought
out answers.
- Deepen and retain member relationships through engaging
conversations.
- Maintain up-to-date knowledge of our products, services, and
promotions.
- Operate with a "find needs, fill needs" mindset. Provide
solutions, offers, and information to match customer needs for
product and membership needs.
- Handle and resolve customer concerns with empathy and attention
to detail.
- Follow up with customers as needed to ensure the best possible
service experience.
- Save/retain customers who are contemplating non-renewal of
their membership.
- Meet or exceed established targets and key performance
indicators.
- Collaborate with your team members and help one another learn
and grow.
- Maintain alignment with the Core Values of Delta Defense and
Mission of the USCCA in all interactions.Required
Skills/Experience:
- High School diploma or equivalent required. Associate's degree
or higher preferred.
- Prior work history in a Customer Service or Sales role.
Experience in fielding customer concerns by phone is a plus.
- Required to pass and maintain Producer Property and Casualty
License. Paid Training is provided for all hires.
- Excellent interpersonal skills; strong written and verbal
communication abilities. Able to quickly establish rapport with
people.
- Demonstrated ability to employ patience, empathy and strong
listening skills while ensuring customer needs are fulfilled in a
timely and satisfactory manner.
- Computer fluency; working knowledge of software applications
and advanced internet functions.
- Passionate about delighting customers and communicating with
them through conversation.
- Able to work equally as well in a team environment, in-office
or remotely.
- Self-defense knowledge and training, familiarity with firearms
is preferred, but not necessary.
- Demonstrates the Core Values of Delta Defense, LLC.We provide 8
weeks of PAID training for this role, so you will be knowledgeable
and confident when engaging with our members. Training includes new
employee on-boarding, product and systems training, sales and
service training and preparation for earning your Producer Property
and Casualty License. ** Must be able to complete Full Time PAID
Training (Monday-Friday 8:00am-4:30pm Central) for the first 8
weeks upon hire. ** Training is virtual for remote employees.
Hiring for Full Time positions only. Afternoon and evening shifts
available. This position can be performed in our beautiful
headquarters in West Bend, WI, hybrid, or remotely.Why YOU should
Work at Delta Defense!
- We are a fun, fast-paced, and rewarding place to work and
grow!
- Nationally recognized in 2023 as a Newsweek Top 100 America's
Most Loved Workplace.
- Top Workplaces USA award in 2022!
- Named on Inc. 5000 "Fastest Growing Private Companies" list 13
years in a row!
- Milwaukee Journal Sentinel "Top Workplace" award 7 years in a
row!
- Milwaukee Business Journal "Best Place to Work" award 6 years
in a row! Benefits information can be reviewed at:
https://www.deltadefense.com/careers Anticipated application close
date: December 1, 2024If you are a Colorado resident, please email
us at recruiting@uscca.com to receive complete benefits
information. Please include the job title in the subject line of
the email.PM19 LI#-Remote
September 27, 2024
PIe53af31ca539-37248-35671281
Keywords: Delta Defense, Des Plaines , Contact Center Sales and Service Advisor - Phones - Remote, Hybrid, & HQ Options, Sales , West Bend, Illinois
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